DTI Data: case concludes on a high note
News, Technical ·Friday November 16, 2012 @ 13:24 EST (link)
I mentioned earlier some dissatisfaction with DTI Data, the company that I used to recover my lost disk. I went in today to return the last loaner USB drive they had given me, with the raw disk image on it rather than their rather poor attempt at recovering files. I called first, since they said they were trying another slower recovery method to recover more files, but that had not yielded any fruit (again, they had not called me, and I don't think they ever did, no matter what they promised). I talked to the technician and explained how I had used the second superblock to mount the drive (and was surprised their software had done so badly) and had been able to recover just about everything using that and various disk scanning to find orphaned files and directories.
Since, he said, I had to do most of the software recovery myself, he gave me the 1T Toshiba USB disk that I was returning. That was pretty good of him, and likely accounted for the cost of software recovery, with hardware recovery—that I couldn't do myself—being the bulk of the total cost and the value-add they provided me. That did make me feel better about the company; it was a nice gesture. I would recommend their services; just stay on top of them regarding communication, and realize their Linux (ext2/3) filesystem recovery at least is somewhat lacking (it'll strew files all over the place and miss a lot). (However, I know both filesystems even better than I did before, and in the past I have implemented drivers for them; if you have a Linux disk that needs recovery, if you throw enough money at me I might be able to help you out….)
Books finished: A Dance With Dragons.
